Taken from the cancellation, withdrawal, change, right of withdrawal and refund provisions of the approved Distance Sales Agreement. Universal Turizm ve Ticaret A.Ş.
The Agency may cancel the agreement in cases of force majeure preventing the commencement or continuation of the service despite having exercised all due care, or in situations arising from service providers, the hotels in which accommodation is to take place or third parties. This situation must be notified to the Consumer as soon as possible. In such a case the Consumer has no right to compensation. The Agency refunds to the Consumer the price of the services not used.
If the Consumer does not notify in writing within 24 hours that they have missed the start of the service purchased and that they will accept performance subsequently, the Agency is entitled to cancel all reservations made in the Consumer's name after 24 hours. No refund of any fee is made to the Consumer in such cancellations.
The Agency may, in cases it deems necessary, cancel the services it has announced or registered, in whole or in part, up to 7 days before their commencement. If the Consumer does not accept such changes and cancellations, they are entitled to cancel their reservation and to recover the entire amount paid within 10 days.
The Consumer accepts and undertakes to pay the Agency, as withdrawal compensation, 35% of the service price if they cancel the agreement 7 days before the start of the service, and the full amount if they cancel less than 7 days beforehand. Date changes made by the Consumer have the effect of a cancellation and the prices of the service applicable on the date of the change apply.
If it becomes impossible for the Consumer to continue with the service purchased, they may transfer their reservation to a third party by notifying the Agency in writing at least 7 days before the departure date and by fulfilling all conditions applicable in respect of the tour, hotel and so on. In such a case the transferor and the transferee are jointly and severally liable to the Agency for payment of the service price and of all additional costs arising from the transfer in respect of the hotel, tour and so on.
The reservation may be cancelled without deduction where the Consumer documents, by means of an official report from a fully equipped state hospital, illnesses preventing their usual occupation for 10 days, or the death, of themselves or of their first-degree relatives. In cases which cannot be documented by report or which are incompletely documented, the Consumer may make no claim.
The Consumer accepts and undertakes to pay a processing fee of TRY 50 per person for each transaction in respect of all change operations to be carried out.
The customer has the right to withdraw within 7 (seven) days from the date on which this agreement enters into force, in respect of the performance of the service subject to the agreement to themselves or to the person they designate. In order to exercise the right of withdrawal, written notification must be given to the Agency within this period by fax or e-mail. If this right is exercised, the originals of the invoice for the service provided to the Consumer or to the third party and of the tour registration forms must be delivered to the Agency. The service price is refunded to the Consumer within 7 days following receipt of these documents. If the original invoice is not sent, VAT and any other legal charges cannot be refunded.
The right of withdrawal cannot be exercised for services purchased under promotional offers and early booking opportunities.
In the presence of force majeure events, if the Consumer requests cancellation, the Agency is obliged to refund to the Consumer the amount it is able to recover from the person or organisation from which it purchased or for which it intermediated the service. The Agency cannot be held responsible for the refund of amounts it cannot recover.
Refunds are made in accordance with the method by which payment was made; for payments made by credit card, the refund is made to the relevant card account.
Cancellation, change and refund requests must be submitted in writing to universal@universaltravel-tr.com or to +90 212 225 92 32.
Universal Travel Services · Ferah Sokak No:29, Teşvikiye 34365, Istanbul, Türkiye
universal@universaltravel-tr.com · +90 212 225 92 32